How do I activate my account?

Activating your Cross de Idialu account is simple.

1. Visit our website and select the Profile icon, then select Register.
2. Enter the required information (your e-mail address).
3. Submit the registration form.
4. When you receive an account activation email, open it and click the activation link.
5. Return to our website and log in using your registered details.

If you do not receive an activation email, check your spam or junk folder and confirm that you entered the correct email address.

Still having trouble? Contact our customer support team for assistance.

We work to ensure that your Cross de Idialu orders are packaged carefully and delivered to the address you provide during checkout.

Our shipping process generally involves:

1. Order confirmation: We confirm receipt of your order and payment status.
2. Order processing: We prepare your items for dispatch. Custom-printed or made-to-order products may require additional production time.
3. Dispatch: Your package is handed over to an appropriate delivery partner or courier.
4. Delivery: Your order is delivered to your selected address or agreed collection point, depending on the available delivery options.

Shipping fees and estimated delivery times will be displayed at checkout or communicated before your order is finalised, where applicable.

Delivery times may vary depending on your location, product availability, courier schedules, and other circumstances.

Please ensure that your delivery address and phone number are correct before completing your purchase.

You can check your order and payment status using the options made available on our website.

To track your order:

• Log in to your Cross de Idialu account.
• Open My Account, My Orders, or the equivalent section.
• Select the order you wish to check.
• Review its status and any available tracking number or delivery link.

If a courier tracking number is provided, use the courier’s official tracking service to follow your shipment.

To confirm your payment:

• Check your order details for the payment status.
• Review your payment confirmation, receipt, or transaction notification.
• If your payment has been deducted but your order still shows as unpaid or pending, contact our customer support team with your order number and proof of payment.

For your security, never send your account password, card PIN, or one-time password (OTP) to anyone claiming to provide customer support.

If tracking information is not yet available, your order may still be undergoing processing or awaiting dispatch.

Yes. We respect your privacy and take reasonable steps to protect your personal information.

We collect information such as your name, contact details, delivery address, and order history when necessary to provide our services.

Your information may be used to:

• Create and manage your account.
• Process orders and payments.
• Arrange shipping and delivery.
• Respond to enquiries and resolve complaints.
• Send order updates and, where permitted, marketing communications.
• Improve our website, security, and customer experience.

Where necessary, we may share relevant information with trusted service providers, including payment processors, delivery companies, and website service providers, to fulfil these purposes or meet legal obligations.

We do not sell your personal information to third parties as a commercial product. We take reasonable measures to prevent unauthorised access, loss, misuse, or disclosure of your information.

For more details about the information we collect, how we use it, how long we retain it, and your privacy rights, please read our Privacy Policy.

If you have a privacy-related question or request, please contact us through our official customer-support channels.

Terms & Conditions

Effective Date: February 10, 2024

Welcome to Cross de Idialu. These Terms & Conditions govern your access to and use of our website, online store, products, and related services. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions.

Please read them carefully before making a purchase. If you do not agree with these terms, please do not use our website or services.

1. About Cross de Idialu

Cross de Idialu is a fashion and apparel brand offering clothing, branded merchandise, custom-designed apparel, and other fashion-related products.

References to “Cross de Idialu,” “we,” “our,” or “us” mean the business operating this website. “You,” “your,” or “customer” refers to anyone who accesses our website or purchases our products.

2. Eligibility and Account Registration

You must provide accurate and complete information when creating an account or placing an order.

You are responsible for:

• Keeping your login credentials confidential.
• Maintaining accurate account and contact information.
• All activities conducted through your account, except where unauthorized activity results from circumstances outside your reasonable control.
• Notifying us promptly if you suspect unauthorized access to your account.

We reserve the right to suspend or restrict accounts involved in suspected fraud, abuse, impersonation, or violations of these terms, subject to applicable law.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, materials, prices, and other product details are accurate.

However:

• Actual product colours may vary slightly depending on your screen, device, or display settings.
• Minor variations may occur in materials, print placement, finishes, or production details.
• Product availability may change without notice.
• Custom-made and printed products may have reasonable production variations.

Such variations do not affect your statutory rights where applicable.

We reserve the right to correct genuine listing errors and discontinue products when necessary.

4. Orders and Order Acceptance

When you place an order, you are making a request to purchase the selected products under these terms.

An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted.

We reserve the right to reject or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, unavailable stock, payment issues, or delivery restrictions.

If payment has already been received for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law and our refund policy.

Please review your order details carefully before completing your purchase.

5. Prices and Payments

All prices will be displayed on the relevant product pages or during checkout. The applicable currency, delivery charges, taxes, and other fees will be disclosed where relevant before you complete your order.

We may update product prices at any time. A price change will not automatically alter an order that we have already accepted, except where permitted by law or agreed with you.

Payments must be made using the payment methods made available on our website or otherwise expressly approved by Cross de Idialu.

We will not ask you to disclose your account password or payment PIN to complete a purchase.

Orders may be delayed or cancelled if payment cannot be verified or is reversed, subject to applicable law.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated time communicated at checkout or through our order confirmation.

Delivery times are estimates and may be affected by courier availability, public holidays, weather, customs procedures, incorrect addresses, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery details and ensuring that someone is available to receive the order where required.

Additional delivery charges may apply to remote locations, special delivery arrangements, or changes requested after dispatch. Any applicable additional charge will be communicated before it is incurred.

If your order is delayed, lost, damaged, or delivered incorrectly, please contact us using the contact details on our website so we can investigate and advise on the next steps.

Nothing in this section excludes any delivery obligations or remedies required by applicable law.

7. Returns, Exchanges, Refunds and Cancellations

Our return, exchange, refund, and cancellation procedures will be published in our separate Returns & Refunds Policy, where available.

Customers should inspect their orders upon delivery and report incorrect, defective, damaged, or missing items as soon as reasonably possible.

Where a return or exchange is permitted, products may need to be unused, unwashed, undamaged, and returned with their original packaging or tags, subject to the applicable policy and law.

For hygiene, quality-control, and production reasons, personalised, made-to-order, or custom-printed products may be subject to additional return restrictions, except where a product is defective, incorrect, or a return or remedy is otherwise required by law.

Please contact us before sending any item back so we can provide the appropriate instructions.

We will not use this policy to exclude mandatory consumer rights.

8. Custom Orders and Personalisation

Where we offer customised clothing, printed designs, or personalised products, you are responsible for checking the accuracy of any text, spelling, sizing, colours, artwork, and other specifications you submit.

You must have the necessary rights or permission to use any images, logos, designs, or other materials supplied for custom production.

We reserve the right to refuse requests that infringe intellectual property rights, violate applicable law, or contain unlawful or otherwise prohibited content.

Production will begin according to the process communicated to you. Changes may not be possible once production has commenced.

9. Intellectual Property

Unless otherwise stated, the Cross de Idialu name, logo, original artwork, designs, photographs, website content, product descriptions, graphics, and other brand materials are owned by or licensed to Cross de Idialu.

You may not reproduce, modify, distribute, sell, commercially exploit, or use these materials in a manner that infringes our rights without prior written permission.

Purchasing a product does not automatically transfer ownership of its underlying artwork, design, trademarks, or other intellectual property.

All third-party names, trademarks, and materials remain the property of their respective owners.

10. Acceptable Website Use

You agree not to:

• Use the website for unlawful, fraudulent, or deceptive purposes.
• Attempt to gain unauthorised access to our systems or customer accounts.
• Interfere with website functionality or security.
• Submit false orders or knowingly provide misleading information.
• Copy, scrape, or exploit website content in violation of applicable law or our rights.
• Upload malicious code or other harmful material.

We may restrict access to the website where reasonably necessary to protect our customers, business, systems, or legal interests.

11. Privacy and Personal Information

We collect and process personal information as necessary to manage accounts, process payments, fulfil orders, arrange delivery, provide customer support, and improve our services.

We may share relevant information with service providers such as payment processors, delivery companies, website hosting providers, and customer-support services where necessary for these purposes or otherwise permitted by law.

We do not sell customers’ personal information to third parties as a commercial product.

Our collection, use, storage, disclosure, and protection of personal information are further explained in our Privacy Policy.

By using our website, you acknowledge that your personal information will be handled in accordance with that policy and applicable data-protection law.

12. Promotions, Discounts and Gift Offers

Promotional offers, discount codes, sales, and special campaigns may be subject to additional conditions, including expiry dates, product exclusions, minimum purchase requirements, and limited availability.

Unless expressly stated otherwise, promotions cannot be exchanged for cash or combined with other offers.

We reserve the right to correct promotional errors and withdraw or amend future promotions in accordance with applicable law.

13. Third-Party Services and Links

Our website may include links to third-party platforms, payment services, delivery services, or social media pages.

These services may operate under their own terms and privacy policies. Cross de Idialu is not responsible for third-party websites or services beyond the responsibilities imposed on us by applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, Cross de Idialu will not be liable for indirect or consequential losses arising from the use of our website or products where such losses are not reasonably foreseeable or are otherwise lawfully excluded.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights and remedies, liability for fraud, or other mandatory legal obligations.

15. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our business, products, services, website functionality, or legal obligations.

The updated version will be published on our website with a revised effective date where appropriate.

Changes will apply as permitted by applicable law. Orders already accepted will remain subject to the terms applicable to those orders unless a change is legally required or otherwise agreed.

16. Governing Law and Disputes

These Terms & Conditions are intended to comply with applicable laws governing our business and transactions, including relevant consumer-protection and data-protection laws in Switzerland and Nigeria where applicable.

Any dispute should first be raised with our customer support team so that we can attempt to resolve it amicably.

Where a dispute cannot be resolved informally, it will be handled by the competent courts or other dispute-resolution mechanisms applicable under the governing law.

Nothing in this section removes any mandatory rights or protections available to customers in their jurisdiction.

17. Contact Us

If you have questions about these Terms & Conditions, an order, or our services, please contact Cross de Idialu through the contact information published on our website.

Cross de Idialu
Website: https://crossdeidialu.com
Email: hi@crossdeidialu.com
WhatsApp/Phone: +41 79 879 66 96

Thank you for choosing Cross de Idialu. We appreciate your trust and look forward to serving you.